Terms & Conditions


STAY NSW VOUCHER TERMS AND CONDITIONS

The Observatory Apartments are accepting Stay NSW from NSW Residents for bookings made prior to Sunday 9th October 2022.


The following terms and conditions apply in order to redeem your voucher:

  • Bookings must be made directly with the property via our website by clicking BOOK NOW  or by phone on 02 6650 0462.
  • The Observatory Apartments are only accepting Stay NSW Voucher. Parents NSW Vouchers are not valid for redemption. We encourage you to use these vouchers to explore all the great activities that Coffs Harbour has to offer.
  • Vouchers are treated as cash and are redeemed at time of check in. Valid vouchers will be scanned at check in and the amount deducted from the bill. The balance of the stay will be due at check in (or within the cancellation period if during mid and high seasons).


STANDARD TERMS AND CONDITIONS

Guests are charged the cost of the first nights stay at time of booking, remainder is due once the relevant cancellation period has been met. If booking is cancelled outside of the cancellation period the prepayment will be refunded within 7 days.


Children Under 2 stay Free when using existing bedding. If additional bedding is required a fee may be charged.


As we are in a residential area, noise must be kept to a minimum after 10pm and before 7am. Noise complaints will be dealt with a no tolerance policy and guests causing disruption will only be given one warning before being asked to leave.

 

All rooms are strictly non-smoking inside – balcony only.

 

We have a strict no pets policy with the exception to registered guide or assistance dogs. *Proof of registration may be requested to confirm reservation.

 

Please ensure that children are supervised at all times.

 

Each room has been allocated according to the number of guests booked for that room. Extra persons that are known to be staying in the room will be charged accordingly and/or asked to leave. Additional guests are charged at $25 per person/ per night.

 

Any guests engaging in any form of illegal or anti-social behaviour, deemed by Management or Staff, will be forced to leave immediately.

 

On site we have one parking space allocated per apartment. Guests requiring further car parking may be allocated a spare space if available. Cars leaking oil will be asked to park off-site.

 

Any excess cleaning and damages to the rooms will be the responsibility of the person that holds the name on the booking, charges will apply.

 

On receiving confirmation of this booking with The Observatory Self Contained Apartments, you therefore accept the above Terms & Conditions.

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